If your dog will be Solo play during their time at Stay there will be an additional fee of $15 per night of boarding.

Standard Room	$85/night
Deluxe Room	$100/night
Suite	$130/night

*A Meet & Greet is required to fully assess your dog. Please book your reservation online or call us at 773.509.0001.

Solo dogs include any dog that requires one on one specialized care due to any of the following: dog aggression, lack of socialization, not spayed/neutered (over 6 months old), health issues, or any owner request.

If your dog will be playing in the Ruff Rider playgroup during their time at Stay there will be an additional fee of $10 per day of boarding.

Standard Room	$70/night +$10/day
Deluxe Room	$85/night +$10/day
Suite	$115/night +$10/day

*A Meet & Greet is required to fully assess your dog. Please book your reservation online or call us at 773.509.0001.

The Ruff Rider playgroup is a daycare oriented group. Dogs are required to come in for daycare on a regular basis to participate in this group during boarding visits.

• Vaccinations
• Spayed or neutered
• Microchip
• Meet & Greet

Stay requires a veterinarian vaccination record indicating proof of vaccinations for Distemper, Parvovirus, Rabies and Bordetella.

Boarding dogs are not required to be spayed or neutered. Dogs that are intact will be provided with a separate specialized daycare. *Additional fees apply please see solo dog pricing and policies.

As of January 2017, all boarding dogs will be required to have a microchip. Please provide verified documentation of the serial number.

All dogs require a Meet & Greet prior to booking. Please call (773) 509-0001 or email: info@staydoghotel.com for more info & to schedule.

FOOD REQUIREMENTS:

• Please pre-bag your dog’s food by meal (breakfast, lunch, dinner) in zip-lock bags for the length of stay. Label the bag with your dog’s name and breed.
• Raw food should be portioned out in individual freezer bags with your dog’s name. 
• Please provide any treats or snacks you’d like us to offer your dog.
• Alternatively, owners may purchase dry food from Stay for $3/meal. 
• A surcharge of $7 per day/dog will be charged if food is not pre-bagged.

MEDICATION REQUIREMENTS:

• Please provide any products you use to administer meds. (Peanut butter, pill pockets, or wet food). If we use our own pill pockets, cheese, wet food, or peanut butter there will be an additional fee of $1/day. 
• Please refrain from adding any medication to prebagged food unless it’s a supplement that your pet will eat in their food. 
• Please provide a note with directions for medication administration.
• Medication must be sorted in a pill organizer according to your dog’s needs. If the medication is not sorted, a sorting fee of $5/stay will be charged. 
• Any injectable medication(or inhaler) has a surcharge of $5 per injection(dose). 

Stay provides beds, blankets, water and food bowls for our guests. Please refrain from bringing belongings from home.

Stay is not responsible for lost or damaged items.

If your dog becomes ill while you are away, we will contact you, your emergency contact and your veterinarian immediately.

In case of emergency during regular business hours, we will transport your dog to the nearest veterinary clinic. After hours and on-weekends, as needed, we will transport your dog to a 24-hour veterinary emergency center.

How often will I get updates/report cards on my dog?

Stay does send out report cards at least once during your dog’s stay. This, however, is not promised as we have many guests.

The team’s priority is the care and well-being of the dogs boarding and we strongly discourage phone use during work hours.

You are welcome to call anytime to check in and our webcams are available to view when your dog is in play. If there are any health concerns our staff will reach out to you.

What are your kennels like and what are the dimensions?

Our kennels are all open-air enclosures and come in 3 different sizes:

Standard: (4’x 6’ – 5’x 8’) Standard kennels are equipped with a classic grated kennel door and a raised surface.

Deluxe: (6’x 8’)  bigger than our standard model and fitted with a plexiglass door. These kennels also include raised beds for dogs up to 100 lbs.

Suite: (160 sq. ft.) furnished living quarters fitted with a Henry Dog Design cushioned bed. Our suites also include 24-hour webcams. 

How many dogs do you typically place in a kennel and what is the limit?

We have a two-dog limit per family per Standard, Deluxe, or Suite rooms.

Can I bring my dog’s toys, blankets, and/or beds?

Stay provides all our guests’ needs to be comfortable. All boarding options include beds, blankets, water, and food bowls.

Please refrain from bringing belongings from home, unless necessary.

Stay is not responsible for any lost or damaged items.

Do you separate and monitor dogs during feedings?

Yes, they are fed separately and monitored. If there are 2 dogs in a family we ensure there is no food aggression or special feeding needs.

Does my dog get a resting period after eating?

Yes, all dogs are given one hour of rest after meals before returning to play.

Do you offer discounts for additional dogs in the family?

Yes, any additional dogs will receive a 10% discount

Where do I find your webcam and will I be able to see my dog all day on the webcam?

Webcams are available 24/7 for Suite rooms. Daycare webcams are available during our scheduled play times only for Large, Medium, and Puppy Group.

Access our webcams through our app. Search: Stay. a modern dog hotel

Do I need to make a reservation for boarding and if so, how early should I make one?

Yes, all boarding stays will require a reservation. We recommend that major holiday reservations be made at least a month in advance.

For non-holiday reservations, we recommend reservations be made at least three weeks in advance.

Can someone other than me pick up or drop off my dog?

Yes, please provide the full name of the individual(s) who will be picking up your dog. Authorized personnel will require to show I.D.

When do I need to check my dog in?

You can check in during the following hours:

Monday – Friday: 7am-6pm

Saturday – Sunday: 8am – 5pm

*To ensure your dog participates in a full day of daycare please check in from opening time to 10am.

When do I need to check my dog out?

You can check out during the following times:

Monday – Friday: 7am-7pm

Saturday – Sunday: 8am – 6pm

Check out time is before 12pm. After 12pm there is an additional $20 late fee.

Does my dog need to be spayed/neutered to board?

No, however, our intact guests will receive a specialized schedule. *Additional fees apply see Solo Dog Pricing and Policies

What is Canine Cough?

Canine Cough is a contagious airborne virus in dogs. It spreads much like a cold does in humans, and can be contagious even if symptoms are not present.

Symptoms may include dry or wet cough, nasal discharge, lethargy, and fever. Because Canine Cough is a virus, there is no cure, and–much like a cold in humans–requires rest and time for recovery.

Your vet may prescribe certain medications to make your dog more comfortable during recovery and may also prescribe an antibiotic as a preventative measure against a secondary infection.

What is Canine influenza?

Canine influenza (also known as dog flu) is a contagious respiratory disease in dogs caused by specific Type A influenza viruses known to infect dogs. Symptoms are virtually the same as Kennel Cough and may include dry or wet cough, nasal

discharge, lethargy and fever. Dogs can also be asymptomatic while carrying the virus and still spread the disease. Your vet may prescribe certain medications to make your dog more comfortable during recovery and may also prescribe antibiotics as a

preventative measure against a secondary infection.

If my dog is vaccinated for canine cough and/or canine influenza, does that mean that my dog won’t get sick?

Vaccination against canine cough and canine influenza may prevent the occurrence of either of these illnesses in your dog, however much like a flu shot for humans–they do not completely rule out the possibility of your dog contracting either one.

Vaccination against both are still very important as the duration and severity of canine cough and canine influenza may be greatly reduced if your dog has been previously vaccinated.

What does Stay do to prevent guests from contracting kennel cough and canine influenza?

Our facility is thoroughly cleaned and disinfected daily. The Bordetella vaccination is required for all of our services, and the canine influenza vaccination is strongly recommended.

Any dog that is suspected of having–or is showing symptoms of canine cough or canine influenza is immediately quarantined.

Since both illnesses are highly contagious airborne viruses, unfortunately, we cannot eliminate the risk of infection.

Are there any staff members present overnight?

No, our guests are all secured in their kennels/suites overnight. Our facility is equipped with a top-of-the-line security system and 24/7 surveillance. You can have peace of mind knowing that your dog is safe and monitored at all times.